COVID-19 – SAFETY GUIDELINES
Following the announcement by the government, England is moving to a National Lockdown and therefore all non-essential businesses, which includes salons, have to close until at least 7th March. We're constantly monitoring the situation and if your appointment is impacted we will automatically cancel it and any pre-paid appointments will be refunded.
Wales has also entered a national lockdown until 22nd February, and in Scotland mainland salons are closed until 28th of February. Northern Ireland salons are closed until 5th of March. Again, any appointments impacted will automatically be cancelled and any pre-paid appointments will be refunded.
We've collected some guidance on safety measures to keep you and your household safe at your next appointment, which you can find below. If you have any concerns, please call ahead and speak to your salon before your appointment.
The health and safety of our clients and our staff is extremely important to us. Please ensure you read this fully prior to booking an appointment.
We are acting to prevent the spread of Covid-19
We ask that any clients exhibiting symptoms associated with Covid-19 do not arrange an appointment until the recommended self-isolation time has passed and all symptoms have gone.
If you develop symptoms after arranging an appointment, please call us to re-arrange.
We require any stylists who are exhibiting symptoms associated with Covid-19 to stay at home for the recommended self-isolation as per the government guidelines.
We are taking steps to protect our clients and our staff
We are providing our stylists with PPE to wear through your appointment when necessary.
Stylists equipment will be sprayed with disinfecting spray in between each client.
We ask you to refrain from touching the retail products unless you are purchasing. Please ask your stylist if you are unsure which products are suitable.
PRIOR TO OUR VISIT
When booking remember you may require a different service from usual due to the extended time since your last hair appointment. Please book accordingly to ensure you have enough time booked with your stylist.
If before your appointment you start to develop any symptoms related to Covid-19 please call us to re-arrange your appointment, so that we do not put our staff or other clients at risk.
AT YOUR APPOINTMENT
We will still greet you warmly, but without the customary handshake.
We prefer to use a separate room during your treatment.
Current government advice is that if you can, you should wear a face-covering where you will be within 2 meters of another person.
We thank you in advance for your patience and understanding.
Your Excellence Stylist Team!